题目内容：

I consider myself something of an expert on apologies. A quick temper has　　me with plenty of opportunities to make them. In one of my earlier　　, my mother was telling me“Don’t watch the　　when you say, ‘I’m sorry’. Hold your head up and look at the person in the　　, so he’ll know you　　it. ”

My mother thus made the key point of a(n)　　apology: It must be direct. You must never　　to be doing something else. You do not　　a pile of letters while apologizing to a person　　in position after blaming him or her for a mistake that turned out to be your　　. You do not apologize to a hostess, whose guest of honor you treat　　, by sending flowers the next day without mentioning your bad　　.

One of the important things we should do for an　　apology is a readiness to　　the responsibility for our careless mistakes. We are used to making excuses, which leaves no　　for the other person to　　us. Since most people are open-hearted, the no-excuse apology leaves both parties feeling　　about themselves. That, after all, is the　　of every apology. It　　little whether the apologizer is wholly or only partly at fault. Answering for one’s　　encourages others to take their share of the blame.

1.A. providedB. mixed

C. comparedD. treated

2.A. dreamsB. courses

C. memoriesD. ideas

3.A. sideB. ground

C. wallD. bottom

4.A. mindB. soul

C. faceD. eye

5.A. imagineB. enjoy

C. meanD. regret

6.A. usefulB. successful

C. equalD. basic

7.A. pretendB. forget

C. refuseD. expect

8.A. hold onB. put away

C. look throughD. pick up

9.A. poorerB. weaker

C. worseD. lower

10.A. faultB. reasonC. resultD. duty

11. A. cruellyB. freely

C. roughlyD. foolishly

12. A. mannersB. excuses

C. effortsD. roles

13.A. activeB. effective

C. extraD. easy

14.A. raiseB. perform

C. admitD. bear

15.A. situationB. need

C. signD. room

16.A. adviseB. forgive

C. warnD. blame

17.A. wiserB. warmer

C. betterD. cleverer

18.A. purposeB. method

C. endD. advantage

19.A. caresB. matters

C. dependsD. remains

20. A. factsB. states

C. rightsD. actions