题目内容：

第二部分：语言知识及运用   第一节完形填空 (共10小题；每小题2分，满分20分)

As waiters, we deal with customers every day and when something goes wrong, somehow we have the ability to keep on going．It’s our responsibility to  16  the customer．   

I remember my first waiter job was at a fine restaurant. One afternoon，the manager informed all the cooks and waiters that a VIP group were coming for lunch. The group were  17  VIPs in the city’s fashion industry．

After the group arrived and got  18  comfortably, drinks were ordered. Normally, the head waiter would be in charge of wine service. However, the manager asked me to serve that afternoon. I had never done wine service, nor had l ever served a group of twelve．

I arranged 12 wine glasses on the tray and went to the table. As I set one of the glasses in front of the first customer, somehow I had  19  my grip and six glasses fell on top of a young woman, and then to the floor and lay in pieces. I felt frightened and my face turned red. I apologized many times to the woman and to the rest of the group． 

Quickly, the manager  20  my aid and helped in the clean-up and sent out their drinks right away. I didn’t understand why, but the group were forgiving me and the young woman  21  informed me it was OK.

My manager pulled me to the side and said, “If you know why an accident happened, learn from it and move on. You still have a table to serve and you can’t show your  22 or your disappointment. Mistakes and accidents do happen. Keep your  23  up and be confident. The glasses are replaceable.”

I understood why he was truly a well-respected restaurant manager within the neighborhood. His  24  relationship with the group made the situation  25  and the group forgave me for that．

16．A. welcome         B. feed                       C. invite                    D. please

17．A. let in as             B. made up of          C. added up to              D. recognized as

18．A. introduced         B. satisfied               C. seated                      D. dressed

19．A. got                    B. caught             C. forgot                   D. lost

20．A. took over        B. came to             C. gave up                     D. rushed against

21．A. repeatedly          B. regretfully       C. impatiently            D. angrily

22．A. apology            B. excitement           C. nervousness        D. carelessness

23．A. nose               B. face                       C. head                    D. hand

24．A. new                     B. famous                 C. terrible                    D. close

25．A. calm                B. comfortable       C. special                  D. possible