题目内容：

完形填空(共20小题；每小题1.5分，满分30分)

阅读下面的短文，从短文后各题所给的A、B、C和D四个选项中，选出可以填入空白处的最佳选项，并在答题卡上将该项涂黑。

Hundreds of people have formed impressions of you through that little device(装置) on your desk. And they’ve never actually 1 you. Everything they know about you 2 through this device, sometimes from hundreds of miles away. 3 they feel they can know you 4 from the sound of your voice. That’s how powerful the 5 is.

    Powerful, yes, but not always 6 . For years I dealt with my travel agent only by phone. Rani, my faceless agent whom I’d never met 7 , got me rock-bottom prices on airfares, cars, and hotels. But her cold voice really 8 me. I sometimes wished to 9 another agent.

    One morning, I had to 10 an immediate flight home for a family emergency. I ran into Rani’s office 11 . The woman sitting at the desk, 12 my madness sympathetically jumped up. She gave me a 13 smile, nodded while listening patiently, and then printed out the 14 immediately. “What a wonderful lady!” I thought.

    Rushing out 15 I called out over my shoulder, “By the way, what’s your name?” “I’m Rani,” she said. I turned around and saw a 16 woman with a big smile on her face waving to wish me a safe trip. I was 17 ! Why had I thought she was cold? Rani was, well, so 18 .

    Sitting back in the car on the way to the airport, I figured it all out. Rani’s 19 —her warm smile, her nods, her ‘I’m here for you’ 20 —were all silent signals that didn’t travel through wires.

1.A. accepted      B. noticed      C. heard      D. met

2.A. came      B. moved      C. ran       D. developed

3.A. Thus    B. Yet       C. Then     D. Indeed

4.A. rather    B. also      C. just      D. already

5.A. Telephone   B. voice     C. connection    D. impression

6.A. direct     B. useful     C. easy      D. accurate

7.A. in person     B. by myself     C. in public     D. on purpose

8.A. annoyed     B. interested     C. discouraged    D. confused

9.A. promote     B. train      C. find      D. know

10.A. arrange     B. postpone     C. confirm     D. book

11.A. for the first time  B. at any time    C. from time to time   D. in good time

12.A. expecting     B. seeing      C. testing      D. avoiding

13.A. shy       B. comforting     C. familiar     D. forced

14.A. bill      B. form     C. ticket     D. list

15.A. hopefully      B. disappointedly   C. gratefully     D. regretfully

16.A. careful      B. serious     C. nervous     D. pleasant

17.A. amused     B. worried     C. helpless     D. speechless

18.A. calm      B. nice      C. proud      D. clever

19.A. forgiveness    B. eagerness     C. friendliness    D. skillfulness

20.A. explanation     B. attitude      C. concept      D. behavior