题目内容：

    There is more to saying "sorry”, __________ a study led by researchers at Ohio State University found that effective apologies---ones that were accepted by the __________ and allowed both parties to move on with no hostility (敌意)---have six elements. They are expressing regret, explaining what went wrong, acknowledging responsibility, declaring repentance (悔悟) , offering to __________ the situation, and requesting forgiveness. The more of those components, the more likely the apology is seen as __________. Of course, not all errors are created equal. Therefore, you might need to adjust your apology __________ the circumstances. Here are a few tips:

Sincerity trumps(胜过) timing

A little cool-off time could help. Sometimes an immediate apology is _________ .But if the other party is angry at your wrongdoing. If may be more effective to wait because their anger may prevent them from being __________ to an apology. __________ , waiting can benefit you, too, The best time to apologize is when one feels ready to sincerely apologize..

Explain: don't excuse

Admitting being wrong is __________ and can make people worried that they’re bad people. They often water down their apology with excuses which __________ the responsibility part of the apology to save face.

Excuses may include examples like"I’m very sorry, but in my defense, you started it. " This is a non-apology. It uses the form of an apology but follows it up by __________ responsibility to the offended person, implying he or she is too sensitive.

Let your body do the talking

Experts agree that __________ apologies beat phoned-in, e-mailed and handwritten ones. Facial expressions, posture and the tone of voice are all important __________ that convey sincerity when you express repentance. Anyone can type" feel ashamed, " but if you say it  __________ , it's obvious whether or not you mean it.

A phone call is second best. You’ll convey emotions with your voice and get instant feedback. E-mailed apologies aren’t ideal. They lack emotional signals. A victim can exploit written apologies and do harm to the apologizer. Being a victim does not __________ transform one into a good person.

1.A.For instance B.In other word C.In fact D.Of course

2.A.offended B.defended C.needed D.accused

3.A.explain B.reset C.solve D.fix

4.A.reliable B.credible C.valuable D.insincere

5.A.judging by B.speaking of C.considering D.depending on

6.A.called for B.taken up C.looked into D.sought for

7.A.reluctant B.willing C.additive D.receptive

8.A.Hence B.Moreover C.However D.Thereby

9.A.tolerable B.worthless C.painful D.delightful

10.A.build up B.play down C.add to D.back up

11.A.shifting B.offering C.giving D.conveying

12.A.sincere B.instant C.false D.face-face

13.A.features B.weapons C.channels D.expressions

14.A.vividly B.slowly C.live D.clearly

15.A.consequently B.significantly C.necessarily D.dramatically