题目内容：

 

1.What is the purpose of this email?

A. To introduce the hotel to the guest.

B. To tell the guest how to cancel the reservation.

C. To show the hotel’s appreciation for the reservation.

D. To inform the guest of cancellation rules and request confirmation.

2.Which of the following is true about cancellation policy?

A. You can’t cancel the reservation.

B. You can call to cancel the reservation.

C. You can’t get any refund if you cancel the reservation at arrival.

D. You can get full refund if you cancel the reservation before arrival.

3.What do we know about the reservation status(状态)?

A. It has been confirmed. B. It needs to be confirmed within 3 days.

C. It has been cancelled. D. It will be cancelled within 3 days.