题目内容：

听下面一段材料，回答以下小题。

1.Why does the speaker write to the company?

A. To say thanks.

B. To apologize.

C. To have his money back.

2.What do we know about the speaker?

A. He had been to the city before.

B. He was familiar with the company.

C. He went on the trip alone.

3.What was the guide’s excuse for a short leave?

A. To find the best sea view.    B. To arrange the lunch.    C. To do some shopping.

4.What vehicle did the speaker take?

A. A small car.    B. A big bus.    C. A small van.