题目内容：

A passenger told an air hostess(空姐) that he needed a cup of water when the plane just took off. She told him that she would bring him the water soon.

Twenty minutes later, when the passenger’s ring for service sounded, the air hostess realized it at once. She was kept so busy that she forgot to bring him the water. Therefore, the passenger was held up to take his medicine. She hurried over to him with a cup of water, but he refused it.

In the following hours on the flight, each time the air hostess passed the passenger, she would ask him with a smile whether he needed help or not. But the passenger never paid attention to her words.

When he was going to get off the plane, the passenger asked the air hostess to hand him the passengers’ booklet(意见簿). She was very sad. She knew that he would write down sharp(苛刻的) words. But with a smile she handed it to him.

Off the plane, she opened the booklet, and let out a smile, for the passenger put it: On the flight, you asked me if I needed help for twelve times in all. How can I refuse your twelve sincere smiles?

That’s right! It was the twelve smiles of the air hostess that moved the passenger.

1.Why did the passenger need a cup of water?

A.He was thirsty. B.He would take medicine.

C.The air hostess was beautiful. D.He wanted to make trouble.

2.What does the underlined phrase “held up” mean “________”.

A.took off B.got on C.put off D.went on

3.Why did the passenger refuse the water later?

A.He was angry. B.He didn’t mind.

C.He was well now. D.He wasn’t thirsty at all.

4.What would happen to the air hostess if the passenger wrote down sharp words?

A.She would be thankful. B.She would be sad.

C.She would be happy. D.She would lose her job.

5.What can we say about the twelve smiles of the air hostess?

A.She was silly. B.She was proud.

C.She was sharp. D.She was a good air hostess