题目内容：

“Sorry” is a word that people in Britain often say in their daily life.

One day while I was w1.on the street, a young man ran by hurriedly, brushing(轻擦) against my handbag. He continued his way, but turned b2.and said “sorry” to me. Even in a rush, he didn’t f3.to say “sorry”. One day, after I bought some bananas, the shopkeeper was passing me the change, but I wasn’t ready for it and a coin dropped onto the ground. “Sorry, Madam,” he said w4.bending to pick it up. I was s5.why he said “sorry” to me. Another time, I stepped on a man’s f6.at the entrance to a cinema. At the same time, we b7.said “sorry”.

Slowly, I got to know that when something unpleasant happens in daily life, the British don’t c8.much about who is wrong. If someone is in trouble, a “sorry” is always n9.. Perhaps that is w10.I seldom see people quarrel on the buses or streets in Britain.