题目内容：

A businesswoman got into a taxi in midtown. As it was the rush hour and she was in a   ____   to catch a train, she   ____ a quick way to reach it.  “I have been a taxi driver for 15 years！” the driver said    ____. “You don't think I know the best way to go？”

The woman tried to explain that she hadn't    ____to annoy him, but the driver kept   ____. She finally realized that he was too annoyed to be   ____， so she changed her   ____. “You know, you are right，” she told him. “It must seem     _____ for me not to think you know the best way    ____the city.”

   ____， the driver glanced at his   ____ in the rearview mirror（后视镜）, turned down the street she wanted and got her to the train on time.  “He didn't say another word the rest of the ride，” she said. “_   ____I got out and paid him. Then he thanked me.”

When you find yourself   ____with people like the taxi driver, you will always try to   ____  your idea. It can lead to longer arguments, lose job chances or   ____ marriages.  I have discovered one simple    ____extremely unlikely method that can prevent the disagreement or other difficult situations from   ____in a disaster.

The   ____is to put yourself in the other person's shoes and look for the    ____in what that person is saying. Find a way to    ____， and the result may surprise you.

1.A. moment         B. rush          C. hurry        D. way

2.A. Suggested      B. made         C. found         D. chose

3.A. jokingly        B. angrily       C. anxiously      D. curiously

4.A. supposed      B. expected      C. decided         D. meant

5.A. apologizing      B. driving       C. Shouting       D. asking

6.A. normal .          B. thoughtful     C. reasonable      D. practical

7.A. road           B. direction       C. mind        D. manner

8.A. strange       B. stupid         C. terrible         D. wrong

9.A. through        B. in            C. across         D. along

10.A. Annoyed       B. Worried       C. Surprised       D. Disappointed

11.A. speaker        B. rider          C. helper          D. comer

12.A. after            B. until          C. because        D. since

13.A. faced         B. concerned     C. crowded        D. satisfied

14.A. give up      B. turn down     C. point out        D. stick to

15.A. destroy         B. combine      C. suffer          D. divide

16.A. and         B. that          C. though         D. but

17.A. lying        B. leading       C. setting         D. resulting

18.A. problem      B. key          C. importance       D. reply

19.A. fact          B. truth          C. expression      D. meaning

20.A. explain        B. argue          C. agree        D. escape