题目内容：

A businesswoman got into a taxi in midtown. As it was the rush hour and she was in a  to catch a train, she    a quick way to reach it. “I have been a taxi driver for 15 years!” the driver said   . “You don’t think I know the best way to go?”

The woman tried to explain that she hadn’t      to annoy him, but the driver kept       . She finally realized that he was too annoyed to be      , so she changed her    . “You know, you are right,” she told him. “It must seem      for me not to think you know the best way        the city.”

, the driver glanced at his        in the rearview mirror（后视镜）, turned down the street she wanted and got her to the train on time. “He didn’t say another word the rest of the ride,” she said. “     I got out and paid him. Then he thanked me.”

When you find yourself       with people like the taxi driver, you will always try to        your idea. It can lead to longer arguments, lose job chances or      marriages. I have discovered one simple      extremely unlikely method that can prevent the disagreement or other difficult situations from        in a disaster.

The      is to put yourself in the other person’s shoes and look for the        in what that person is saying. Find a way to        , and the result may surprise you.

1.A. hurry     B. rush   C. moment   D. way

2.A. chose      B. made   C. found     D. suggested

3.A. jokingly    B. angrily    C. anxiouslyD. curiously

4.A. supposed    B. expected     C. meantD. decided

5.A. apologizing   B. driving     C. askingD. shouting

6.A. reasonableB. thoughtfulC. normalD. practical

7.A. roadB. mindC. directionD. manner

8.A. strangeB. wrongC. terribleD. stupid

9.A. acrossB. inC. throughD. along

10.A. SurprisedB. WorriedC. AnnoyedD. Disappointed

11.A. riderB. speakerC. helperD. comer

12.A. untilB. afterC. becauseD. since

13.A. satisfiedB. concernedC. crowdedD. faced

14.A. give upB. turn downC. stick toD. point out

15.A. combineB. destroyC. sufferD. divide

16.A. andB. thatC. butD. though

17.A. lyingB. resultingC. settingD. leading

18.A. problemB. importanceC. keyD. reply

19.A. factB. meaningC. expressionD. truth

20.A. agreeB. argueC. explainD. escape